Privacy & Terms

Effective Date: 11/01/2025
Last Updated: 11/01/2025

Tom’s Carpet & Flooring (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our team, or use our online tools and services.

1. Information We Collect

We collect both personal and non-personal information in the following ways:

A. Information You Provide Directly

You may provide information when you:

Request a quote or schedule an appointment
Fill out a contact form or request a consultation
Subscribe to newsletters or promotions
Apply for employment

This may include:

Name, address, phone number, and email address
Project details, design preferences, or property information
Billing and payment information (for invoicing or deposits)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type, operating system, and device information
IP address and general location data
Pages visited, time on site, and referral links

This information is collected through cookies, analytics tools (such as Google Analytics), and similar technologies to help us improve website function and user experience.

2. How We Use Your Information

We use collected information to:

Respond to your inquiries and provide estimates or services
Process transactions and deliver products or installations
Improve our website, communication, and marketing efforts
Send promotional emails (only if you’ve opted in)
Comply with legal requirements and resolve disputes

3. Sharing of Information

We do not sell your personal information. We may share limited information with:

Service Providers: Companies that help operate our website, schedule services, or process payments.
Analytics & Advertising Partners: For example, Google Analytics, to understand how users interact with our site.
Legal or Regulatory Authorities: When required by law or necessary to protect our rights.

All partners are required to keep your information confidential and use it only for the specified purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality and performance
Remember your preferences
Analyze site traffic

You may disable cookies through your browser settings, though certain features may not function properly if cookies are disabled.

5. Data Retention

We retain personal information only for as long as needed to:

Fulfill the purposes outlined in this policy
Comply with legal obligations or resolve disputes

After this period, data is securely deleted or anonymized.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information
Withdraw consent for marketing communications
Request details about how your information is used

To exercise these rights, contact us:

Email: office@tomscarpetoutlet.com
Address: 3029 Ringgold Road, Chattanooga, TN 37412
Phone: (423) 698-8084

8. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from minors.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those external websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. The Effective Date at the top of this page reflects the latest revision. Your continued use of our website after changes means you accept the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Tom’s Carpet & Flooring
3029 Ringgold Road
Chattanooga, TN 37412
office@tomscarpetoutlet.com
(423) 698-8084