Reviews

Tom's Carpet put down the carpet in our three bedrooms. I got quotes from three other flooring companies, and Tom's Carpet was the most polite as well as being cheaper than the others. They were professional and informative at the store, and helped us pick exactly the type of carpet we wanted. And then, on the day of install, the workers were courteous & industrious. They worked very hard to get our carpet installed in one day. I highly recommend.

Joseph Miller

This is the second time we have gone with Tom's Carpet and Flooring. The first time we bought material for an entire house. This last time we had Tom's Carpet install as well. The installer sanded the floor, cleaned and laid down the floor all in half a day. We are extremely pleased. There are no surprises with payment and the quote clearly explained each cost. We have only had a positive experience. We still have a few more rooms to replace flooring with and we will be a repeat customer.

Anna Dunning

I've delt with a many of carpet companies over the years. And these guys are top notch. Don't go anywhere else. These are the guys you want to do business with. Period. Their prices are fair and accurate. The carpet crew was on time and very professional and fast. What more more can you ask for. Thank you guys

Scott Baker

I recently needed a rug repaired where the binding came apart. I called Tom’s Carpet to ask if they could do the repair and they said yes to bring it in and it would take about a week. When I took it in, Nick went right to work and re-bound the rug in just a few minutes while I waited. This saved me a trip back to pick it up and now it looks as good as new! Nick and all the guys at Tom’s Carpet were fantastic and I would highly recommend them for all your flooring needs.

Carolyn Stewart

We’ve worked with Tom’s Carpet on multiple builds, and they’ve consistently done an excellent job with our flooring and shower tile installations. Our sales rep, Michael Kanarski, has been great to work with — always professional, responsive, and very helpful in meeting with our buyers to guide them through the selection process. We appreciate the quality work and customer service from the whole team!

Michael Iler

We recently bought a home in TN and needed to get carpet samples, and scheduling the installation once the closing was completed. Tucker was so wonderful from start to finish!! He walked us through everything... it isn't the easiest trying to decide online which colors to choose from. Tucker sent several styles and color variations to ensure we knew exactly what we wanted to go with. We are so very happy with what we chose for our home and the installation crew was superior, very professional and respectful!! I highly recommend Tom's Carpet and Flooring, everyone we have spoken to during all of this has been so welcoming to us and we are so thankful!!

Angie Knotts

We have used Tom’s Carpet to redo all of the floors in our current home and Lookout Mountain. We put down LVP and luxury vinyl tile and real hardwood. So we had the experience of all three different types and the installer was absolutely wonderful. They left no mess in the house. They got things done on time and everything was finished perfectly. We couldn’t have been happier. I would highly recommend using Tom’s Carpet for any type of flooring that you want to do in your house. They make it easy and simple and they don’t leave a mess.

Kathy Evangelista

Tom's Carpet was a blessing for us. We came in looking for a very small scrap piece of carpet padding. We were expecting to pay for it, but the piece was given to us for free. The staff was very friendly and helpful. We had never been in Tom's Carpet before, but we will definitely go back. They have a wide range of flooring options to choose from. Thank you, Tucker, for your professionalism and kindness shown towards us. We will definitely be back and we highly recommend Tom's Carpet for your flooring needs.

gloria chitty

I recently had my hardwood floors refinished. Tucker was very helpful. He took care of my project like it was his own. Jonathon and Noah were my floor refinishing crew. They were professional and took care of every problem that came up. They kept me informed and worked hard to make sure I was happy and loved the new floors they did for me. Thanks, guys for being so great.

Sandie Tripp

We needed a couple small rugs & a runner for a hallway. Something simple but a little plush, without breaking the bank. Found what we needed from an awesome selection & Jody was great! Had such a good experience we went back a week or so later for another rug since their prices were so great! Excellent quality, great variety to choose from, knowledgeable & friendly service (Thanks again Jody!), & with their prices & sales- we will definitely be back!

Shamby K

Fantastic experience from start to finish! I was looking for a terrazzo look in a luxury vinyl product. After striking out on my search, I called Tom's Carpet and Flooring Outlet and spoke with Tucker. He knows the products inside and out and recommended the perfect flooring for the lobby at my dance studio. Our building is about 100 years old, and the installers did beautiful work. It was no easy feat—they had to get through four layers of old tile and deal with a very uneven subfloor. When unexpected complications arose (through no fault of Tom's Carpet or the crew) due to our quirky old building, the team handled everything flawlessly. Communication from both the store and installers was excellent, and the installation team completed the additional work quickly. The floor itself is absolutely gorgeous. I couldn’t be happier with the entire experience and will absolutely be recommending Tom's Carpet and Flooring Outlet to friends and family. Pics of where we started and where we finished. =)

April Prestwood

We recently replaced most of the flooring in our house and had a couple of good sized pieces of carpet left over. We decided that we wanted to have those pieces bound to use a rugs at least for the short term. I did some research and found that Tom’s carpet provided that service. I had considered doing it myself using some adhesive type binding products but found that Tom’s price was not much more than the other and having it done with a machine would be much better. The people at Tom’s were very friendly and helpful. They did a good job of squaring up the pieces and they matched the color perfectly. The quality of the binding is very good. I would definitely recommend Tom’s. And our cats are happy to have a soft place to chill out other than on the hard tile.

Joe M

5 stars isn’t enough! Great people all around super nice and not pushy about anything at all. I will recommend this wonderful place to everyone!

Lilly Phillips

Very pleased with Tom’s Carpet and Flooring. Jody was great to work with. Jazz and Alex did a fantastic job removing our old carpet and installing the new. We will use them again.

Emily Shears

What a great place to do business with. You are greeted as soon as you walk in the door, and feel like you are at home, while finding the right floor to redo your home. Professional, knowledgeable, and just down right good people. From Daniel to Jody to Tucker to Charles to Nick to Zach and Michael, Will has the team.

Ted Hogshead

We had a wonderful experience with Tom’s Carpet. They installed hardwood in our home as well as a brick tile wall. Michael did a great job communicating to me about the logistics of the process and the installers were professional and did good work. It’s always challenging to do a remodel while living in the home, but Tom’s Carpet helped make the process easier.

Mary Collier

This is the second time we have gone with Tom's Carpet and Flooring. The first time we bought material for an entire house. This last time we had Tom's Carpet install as well. The installer sanded the floor, cleaned and laid down the floor all in half a day. We are extremely pleased. There are no surprises with payment and the quote clearly explained each cost. We have only had a positive experience. We still have a few more rooms to replace flooring with and we will be a repeat customer.

Anna Dunning

I purchased some vinyl sheet flooring which I easily picked out from their samples & asked if they could get it installed for me. Within 1 week of ordering the vinyl it was professionally installed by the Reed's, three gentlemen who were extremely knowledgeable & worked their magic on the old floors in the apartment. They moved items they didn't have to so that my teenagers could leave early & went the extra mile to insure the vinyl fit snug around corners. No bubbles or wrinkles. It looks so nice. Thank you, Tom's Carpet & Flooring and thank you, Reed crew!

S M

We have used Tom’s Carpet to redo all of the floors in our current home and Lookout Mountain. We put down LVP and luxury vinyl tile and real hardwood. So we had the experience of all three different types and the installer was absolutely wonderful. They left no mess in the house. They got things done on time and everything was finished perfectly. We couldn’t have been happier. I would highly recommend using Tom’s Carpet for any type of flooring that you want to do in your house. They make it easy and simple and they don’t leave a mess.

Kathy Evangelista

Tom's Carpet was a blessing for us. We came in looking for a very small scrap piece of carpet padding. We were expecting to pay for it, but the piece was given to us for free. The staff was very friendly and helpful. We had never been in Tom's Carpet before, but we will definitely go back. They have a wide range of flooring options to choose from. Thank you, Tucker, for your professionalism and kindness shown towards us. We will definitely be back and we highly recommend Tom's Carpet for your flooring needs.

Gloria Chitty